Incorrect KYC details, being underage, an improper explanation related to ownership of gold, selling on behalf of others, etc.
You need to be at least 25 years of age.
You cannot sell gold that doesn’t belong to you.
You can only sell gold which belongs to you, your spouse or your parents, with their consent.
Estimation is provided free of cost.
We have multiple branches, to find the nearest branch, click here.
Yes, we charge a 3% transaction fee.
The gold purity check and KYC takes 10-15 minutes. Then the transfer is immediate.
Yes, we do purchase white gold.
Yes you can, as long as you have the original purchase bill and the correct KYC documents.
No, all sales are final and binding. You cannot buy back your ornaments.
Yes, just carry your address proof and photo ID proof.
No, your ornaments will not be damaged during the testing process.
Valuation is done based on a purity check. We use german spectrometers and precision weighing scales. This takes a maximum of 15 minutes.
Your money will be immediately remitted to your bank account via an online transfer.
No, we do not buy diamonds and silver.
We are officially closed on Sunday. However, you can make an appointment and we will open the required branch on Sunday.
Our branches are open Monday to Saturday from 9:30 am to 6:30 pm.
Simple, just bring your Aadhaar card. If you don’t have an Aadhaar card, carry one Photo ID and one Address Proof.
Yes. We do release gold that is moved for auction on a case to case basis depending upon the availability of certain documents like purchase bills.
The takeover formalities need to be completed before the release takes place. So you are required to come to the branch before the release.
No. The person who has pledged the gold should be present at the time of release.
No. We need a copy of the pledge receipt for the evaluation of gold.
Yes. You will be authorizing our representative to release the gold on your behalf, our representative will deposit the due amount and collect the gold in your presence. Once the Gold is released you will be accompanied to our office by our representative for final valuation and settlements.
Yes. We can release gold from multiple locations.
No. There is no minimum quantity for release of gold.
Yes. Any kind of stones, beads, enamel weight will be deducted for valuation as we take into consideration only the weight of gold.
Yes, only if you inform our branch executive in advance.
You will have to pay us the difference amount.
If you are not satisfied, you can pay us the ‘gold release value + 5%’ and take back your gold.
Yes, you just have to bring your pledge receipt to our branch. We will use our money to pay the bank or finance company.
Yes we will help you close your gold loan and release your pledged gold. For more details, click here.